Delivery & Return Info
Online Return Policy
Please note, once the shipping courier has confirmed delivery, the package becomes the online shopper's responsibility.
General merchandise items are returnable within thirty (30) days of purchase, with original receipt. These items must be in unused, resalable condition. Refunds will be credited in the same form as the original payment was made, or in the form of a store gift card.
Please note, shipping charges will NOT be refunded, and you, the customer, are responsible for the return shipping charges. Furthermore, the buyer is responsible for any damage to the returned product incurred during the shipping process.
Please send returns to:
The Exchange
Attn: Online Return
235 Miami St.
Tiffin, Ohio 44883